Shipping & Returns
Return & Exchange Policy
Shipping Options & Delivery Costs
We offer many shipping options available at checkout.
Order Processing Time
All orders placed before 2PM (CST) Monday through Friday are processed and dispatched the same day, all orders placed after will be dispatched the next day. All orders placed during the weekend or on a public holiday will be sent on Monday or on the next business day.
Delivery Address
Please note that we are unable to modify the delivery address once you have placed your order.
International Orders
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.
Last Updated November 1, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please see below for more information on our return policy.
Returns
To return an item, please email customer service at woodlandaroma@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in it's original packaging, and mail your return to the following address:
Woodland Aromas LLC
Attn: Returns
RMA #
PO Box 215
Ossian, Ia 52161
Please note, you will be responsible for all returning shipping charges. We strongly recommend that you use a trackable method to mail your return,
Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
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Sale items are FINAL SALE and cannot be returned
Questions
If you have any questions concerning our shipping or return policy, please contact us at: